Return & Refund Policies

Last updated: 5 May 2026

Cancellations & Change-of-Mind Returns

If you purchase online, you may cancel most orders within 14 days of receiving your goods, without giving a reason.

To cancel, please email [email protected] within the 14-day cancellation period.

If your order has not yet been dispatched, we will cancel it and issue the appropriate refund.

If it has already been dispatched, you must return the goods to us within 14 days of telling us that you wish to cancel. Please contact us for return instructions.

For change-of-mind returns, you are responsible for the cost of returning the goods.

Hygiene & Sealed Products

For health protection and hygiene reasons, sealed grooming products, cosmetics, toiletries and similar goods cannot be returned once the seal has been broken, where the product is not suitable for return for hygiene reasons.

This restriction does not apply if the product is faulty, damaged, incorrect or not as described.

Condition of Returned Goods

You may inspect goods only as reasonably necessary to establish their nature, characteristics and functionality.

We may make a reasonable deduction from your refund if the value of the goods has been reduced because they have been handled more than reasonably necessary.

Please return goods securely packaged. We recommend obtaining proof of postage.

Refunds

For a valid cancellation, we will refund the price paid for the returned goods together with the cost of our least expensive standard outbound delivery option, where a delivery charge was paid.

Additional costs for express, priority or premium delivery are not refundable beyond the cost of standard delivery.

We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.

Refunds will be made to the original payment method without undue delay and normally within 14 days of receiving the returned goods or evidence of their return.

Faulty, Damaged or Incorrect Goods

If an item is faulty, damaged, not as described or we have sent you the wrong product, please contact us at [email protected].

UK consumers generally have a 30-day short-term right to reject faulty goods and receive a refund, subject to the Consumer Rights Act 2015.

After 30 days, you may still have statutory rights to a repair, replacement, price reduction or refund depending on the circumstances.

Where goods are faulty, damaged or supplied incorrectly, we will cover reasonable return costs.

International Customers

Customers outside the United Kingdom may have additional or different consumer rights under the laws of their country of residence.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

Contact Us

For cancellations, returns, faulty goods or refund enquiries, please contact:

Sweyn Forkbeard / Futuglobe Ltd
Email: [email protected]

Please include your order number and, for damaged or faulty products, photographs where appropriate.

Nothing in this policy affects your statutory rights.